Insights

In today’s technology-driven services landscape, conflicted or troubled software delivery engagements continue to arise, whether caused by solution fit problems and scope disagreement, delivery delays, budget blowouts or resource quality. Solving these conflicts or contract disputes are critical for businesses to deliver mutual good outcomes and build good and ongoing commercial relationships. NZIAC Panel Mediator… Read more

This is a highlight of my 4-year research and design initiative, I moderated an international webinar, hosted and streamed from the new NZIAC ADR centre in Auckland, New Zealand. Its theme “Managing the Chaos and Conflict of Software Projects”. It was my pleasure and privilege to be joined by: The webinar can be viewed here. Read more

In 2022 I had the opportunity to share with an Australasian procurement professional audience a 2-part series that set out my research and design initiative with NZIAC. You can access this easily readable content at the following links: Read more

In q3 2022, the Contract Modules were formally launched and published at the NZIAC website.They are available for incorporation in Agile or Waterfall (or hybrid) software development contracts. In relation to the: Read more

Have you experienced the challenges of software project delay and disagreement as to cause and responsibility? Then you are not alone. The long-standing Chaos reports by the Standish Group analysed at scale software projects globally and concluded software project success rates are approximately 30%, 50% are challenged and 20% fail.  In 20 years’ advisory experience… Read more

I was recently interviewed by the New Zealand editor of CIO Insider (an IDG publication), Divina Paredes, concerning a customised mediation process for SaaS (software as a service) engagement disputes. You can read the full article here . Read more