In today’s technology-driven services landscape, conflicted or troubled software delivery engagements continue to arise, whether caused by solution fit problems and scope disagreement, delivery delays, budget blowouts or resource quality. Solving these conflicts or contract disputes are critical for businesses to deliver mutual good outcomes and build good and ongoing commercial relationships. NZIAC Panel Mediator (software projects disputes) Gerard Doolin provides insights on specific alternative dispute resolution methods (e.g. mediation or adjudication), tailored for the software engagement context designed by him and NZIAC in this three-part series.The full series (Parts I-III) can be accessed here.