Challenge

A very complex large project involving transformation and replacement of existing software systems and business processes via a series of modules implementation. It became bogged down in solution design and fit problems on a reoccurring basis despite being procured as a mature offering.

Intervention

3 times over an 18-month period remediation services were provided where contract performance standards where non-compliant and there were emerging contract breaches.

Solution

Commencing with the first intervention, we created a safe process to openly discuss and explore core causes of misalignment and failure centered around solution fit (across modular phases), resourcing quality, schedule delivery and confidence to continue. From this hybrid mediation/facilitation an agreed negotiation framework was prepared and then progressed over months resulting in budget reset (including concessional investment) and renegotiated technical contract terms– a process driven by our “review, resolve and reset” mantra. We also revised the contracted project governance process to add a safe space mutual review and negotiation with aid of an external neutral –(see Insights and the Contract Modules). In two further interventions we again assisted with review and renegotiation support using similar engagement methods.