Mediation of IT Disputes

The success rate of IT project and services engagements remain mixed. The long established Standish Group in its Chaos report (2015 version) noted that over the last 20 years on average (50,000 IT projects surveyed):

• 29% of projects “succeed” in delivering the desired functionality, on time and on budget;
• 48% of projects are “challenged” and do not meet scope, time, or budget expectations; and
• 23% of projects “fail” and are cancelled.

In relation to this context, Gerard has recently with the New Zealand International Arbitration Centre undertaken with industry stakeholders a research initiative to understand the causes of IT software project misalignment and dispute. From this rich industry feedback and ongoing consultation they have produced a report with recommendations for customised dispute resolution methods that enable executive and delivery leaders to resolve conflict in IT projects.

Read a summary of this report here or to read the full report click below.

IT Disputes Report